Refund Policy

Thank you for choosing GitMirror! We are committed to providing a reliable service for securely backing up your Git repositories. To ensure clarity, we have outlined our refund policy below. Please read it carefully before subscribing to any of our plans.

1. No Refunds for Active Subscriptions

Once a subscription has been activated, all payments are final. This means that we do not provide refunds for any active subscriptions, regardless of the subscription tier (whether free, monthly, or annual plans). This policy helps us maintain consistency and fairness across all of our users.

Monthly Plans: After subscribing to a monthly plan, no refunds will be issued for the duration of the subscription period. You can continue to use the service until the end of the billing cycle.
Free Plan: Users on the free plan are not charged, and as such, refunds do not apply.
Subscription Downgrades: If you choose to downgrade your subscription, the change will take effect in the next billing cycle. No partial refunds will be issued for the remainder of the current billing period.

2. Subscription Renewal and Cancellations

We understand that flexibility is essential. To ensure you have time to make decisions about your subscription, we will send a renewal reminder:

Renewal Notification: You will be notified via email 7 days before your subscription is due for renewal. This gives you the chance to evaluate whether to continue, upgrade, or cancel your plan before the next billing period begins.
Managing Your Subscription: You can manage or cancel your subscription at any time by logging into your account and navigating to the subscription section. Any changes (such as cancellation or downgrades) will take effect in the next billing cycle.

3. Issue Resolution and Support

We are dedicated to ensuring that our users have a smooth experience with GitMirror. If you encounter any issues or concerns regarding your subscription, we encourage you to contact our support team.

Support Contact: Reach out to us at support@gitmirror.sh, and our support team will assist you with resolving any problems related to billing, subscription management, or technical issues.
Timely Responses: We aim to respond to all inquiries as quickly as possible, typically within 24 hours during business days.

4. Changes to this Refund Policy

GitMirror reserves the right to modify or update this refund policy as necessary.

By subscribing to GitMirror, you acknowledge that you have read, understood, and agreed to this refund policy.